One of your biggest mistakes behind the chair.


You know that moment when you go to blow dry your client after you've just spent three+ hours on her color, and you see that splotchy mark from a highlight? Or a millimeter section where her gray didn't cover? Or maybe the colors didn't blend the way you expected and you have some weird transitional thing going on. Mistakes: We've all been there. I know the exhaustion and disorientated panic that follows, because I've done it too. Multiple times. Probably too many.

What do you do when you spot a mistake on your part? Are you the type to push your next client out in order to fix it, or do you blow dry and pray to the gods of hairstyling that the client doesn't notice? Do you part her hair over slightly to the left to hide that one mark, or do you admit your mistake up front to the client? Here's the honest truth: I've done both. Here's the other honest truth: They WILL notice. Either in your chair, once they're in the car, when they get home, or when a friend points it out to them at lunch the next day. If you are lucky they will call you, concerned, and you'll have to fix it anyways. Their other option is to just never return to you, and now you've lost a client. I've done it - and I've seen it done over and over and oveeerrrrrrr.

Here are my wise words of advice: fix it. Take the time, however you need to, to fix what is messed up. Maybe that means having them come back another day in the next week when you have time, maybe it means pulling in some help from another stylist. Most of the time, it means hitting that area with toner and letting your next client know that you're running 15 behind. The loss can be so much greater than the extra time it will take to fix the mistake. 

I've learned that you will gain a clients trust and keep them in your chair when you're honest with them. They don't expect you to be super woman (or, most don't..) and they will be understanding, as long as you take the time to make them a priority and give them the best version of your work. The other side to this is that anyone who leaves your chair is now a walking advertisement of your talent. Do you really want them telling people that you did their hair when they have some awkward thing happening right at the hairline? Even if you're okay with that client never coming back, the possibility to lose a lot more than just her is very high.

In the end, we all know that people talk more about their negative experiences than their positives, so let's take the time to make sure we're putting our best work out there. Got questions, stories, or input? Comment below and let me know.